Ombudsman Program: People Who Care about Long-Term Care
The Long-Term Care Ombudsman Program of the United Way Area Agency on Aging serves to advocate for residents of nursing homes, boarding homes and assisted living facilities. An Ombudsman works with individual residents as well as their families to resolve questions or problems that residents may be experiencing at their facilities. An Ombudsman also works to bring about policy changes at the local, state and national levels that will improve residents’ overall care and quality of life. Some of the concerns addressed by an Ombudsman include quality of care, financial information, residents’ rights, admission, transfer, discharge and questions regarding Medicare and Medicaid.
Click here to learn more about the Long-Term Care Ombudsman Program, or call 1-800-Age-Line (1-800-243-5463).